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First you file a report with a Consumer Protection department (every country has one) as the product you purchased (even computer time has a value if a non member) is regarded as faulty and refer that report to Jagex requesting a fix or compensation. Jagex state that they do not provide compensation but that is a falsehood as every company has to have such a procedure in place. Its part of the license to trade. If in America i would contact the Federal Authorities as this question relates to laws concerning the Internet.