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The benefits of e-consultation include:
- increasing the ultimate take-up of a policy
- reducing the amount of resistance to change
- developing a general sense of civic participation and “being heard”
- targeting people who operate in an online environment and are unlikely to participate in other methods of consultation, such as young people, some categories of professionals, the time-poor, people in remote areas of your region and people with disabilities
- using video and other online elements to appeal to various sorts of literacy
This question was asked on the wiki: eConsultation guide for local governments.